Frequently Asked Questions (FAQ) – Mishals.pk
We’ve answered some of the most common questions below to make your shopping experience smooth and easy 🤍
📦 What is the delivery time?
Delivery usually takes:
Delivery times may vary during sales, holidays, or due to courier delays.
💵 Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery all across Pakistan.
Please make sure someone is available at the delivery address to receive and pay for the parcel.
🔁 What is your exchange policy?
We only offer exchanges in case of:
✔ Wrong item delivered
✔ Damaged or defective item
We do not offer exchanges for change of mind, design preference, or size issues.
Please review product details carefully before ordering.
For damaged items, you must share pictures and an unboxing video within 6 hours of delivery.
🛍️ Can I place a custom order?
Currently, we do not offer custom-made jewellery.
All available designs are listed on our website and updated regularly.
Follow us on social media to stay updated on new arrivals 💎
💎 How should I take care of my jewellery?
To keep your jewellery looking beautiful for a long time:
✨ Store in a dry place away from moisture
✨ Avoid contact with water, perfume, and chemicals
✨ Remove before showering, swimming, or exercising
✨ Keep pieces in separate pouches to avoid scratches
Proper care will help maintain shine and finish.
❌ Can I cancel my order?
Orders can only be cancelled before dispatch.
Once shipped, cancellation is not possible.
📞 How can I contact customer support?
📱 WhatsApp: [Your Number Here]
📧 Email: [Your Email Here]
Our team usually responds within 24 hours on working days.
