Refund & Exchange Policy

Refund & Exchange Policy

Exchange Window

We accept exchanges within 3 days of delivery. Since our pieces are made and finished in small batches, we currently offer exchanges rather than cash refunds, except where a product arrives damaged or defective.

Shipping Charges on Exchanges

Size or preference exchanges: the delivery charge for the replacement is paid by the customer.

Damaged, defective, or incorrect items: we cover the full delivery cost of your replacement, at no charge to you.

Please note: Items purchased on sale or during a promotion are final and not eligible for exchange. We recommend reviewing product photos, descriptions, and sizing carefully before ordering discounted pieces.

How to Request an Exchange

1

Message us on WhatsApp at 0333 4353987 within 3 days of delivery.

2

Share your order number and the reason for the exchange.

3

Keep the item unused, unworn, and in its original packaging, with all tags intact.

4

Once approved, we'll arrange the exchange and send your replacement.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos so we can resolve it quickly with a free replacement.

Processing Time

Please allow up to 7 days for your exchange or claim to be processed once approved.

Need to start an exchange?

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